Terms of service

Last updated: 3 September 2026

1. About Lumerly

These Terms of Service (“Terms”) govern your use of the Lumerly website at https://lumerly.co.uk/ (the “Website”) and any purchases you make through the Website.

The Website is operated by:

Spanian Limited trading as Lumerly
Company number: 14710373
Registered office: Manchester, United Kingdom
Email: hello@lumerly.co.uk
Website: https://lumerly.co.uk/

In these Terms, “Lumerly”, “we”, “us” and “our” refer to Spanian Limited trading as Lumerly.

“Customer”, “you” and “your” refer to the person using the Website or purchasing products from us.

By using the Website or placing an order, you agree to these Terms.

Nothing in these Terms affects your legal rights as a consumer.

2. Our products

Lumerly sells products through the Website, including CPAP pillows, bed wedges, pillow covers and related accessories.

We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications, prices and availability information are accurate and up to date.

Product images are provided to give a reasonable representation of the products. Actual colours may vary depending on your device, screen or lighting conditions.

We may update product information, packaging, specifications or availability where reasonably necessary.

3. Product information and suitability

You are responsible for considering whether a product is suitable for your intended use.

Where a product is intended to work with other equipment, including CPAP equipment or masks, please review the compatibility information provided on the relevant product page before purchasing.

If you are unsure whether a product is suitable for your equipment, please contact us before placing your order.

Lumerly does not provide medical diagnosis or medical treatment.

Information published on the Website is provided for general information and should not be considered medical advice.

Our products should be used in accordance with the instructions supplied with the product.

4. Website use

You may use the Website for lawful purposes only.

You must not:

Use the Website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce viruses, malware or other harmful material.
Interfere with the security or operation of the Website.
Copy or commercially exploit our Website content without permission.
Use the Website in a way that could damage, disable or impair its operation.
Attempt to obtain unauthorised access to another customer's information or account.

We may restrict access to the Website where reasonably necessary for security, maintenance or other legitimate purposes.

5. Account information

Some features of the Website may allow you to create or use a customer account.

You are responsible for keeping your account information accurate and keeping any account credentials confidential.

You must notify us if you believe that your account has been accessed without your permission.

We may suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully or in breach of these Terms.

6. Prices

All prices displayed on the Website are in pounds sterling (£) unless otherwise stated.

Where applicable, prices include VAT.

Any applicable delivery charges will be displayed before you complete your purchase.

We may change prices from time to time. A price change will not affect an order that we have already accepted, except where correction of an obvious error is required.

If we discover an obvious pricing error before accepting your order, we may contact you to confirm whether you wish to proceed at the correct price.

7. Orders

When you place an order through the Website, you are making an offer to purchase the products selected by you.

After placing an order, you may receive an email confirming that we have received your order. This acknowledgement does not necessarily mean that the order has been accepted.

Your order is accepted when we send you confirmation that the products have been accepted for fulfilment.

We may refuse or cancel an order where:

The product is unavailable.
There is an obvious error in the product description or price.
We cannot reasonably fulfil the order.
We reasonably suspect fraudulent or unauthorised activity.
The order contains information that cannot be verified.
Cancellation is otherwise permitted by law.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

8. Payment

Payment must be made using one of the payment methods offered during checkout.

Payments may be processed securely by third-party payment providers.

We do not normally have access to your complete payment card details.

Your use of a third-party payment service may also be subject to that provider's terms and privacy policy.

9. Delivery

We deliver products to the locations and using the delivery methods displayed on the Website.

Available delivery options, charges and estimated delivery times will be shown before you complete your purchase where applicable.

We aim to dispatch orders within the timeframe stated on the Website or at checkout.

Delivery dates and times are estimates unless we have expressly agreed a specific delivery date with you.

Once an order has been dispatched, it may be handed to a third-party delivery carrier.

If your order is delayed, damaged or appears to be lost, please contact us at:

hello@lumerly.co.uk

We will investigate delivery issues and take reasonable steps to assist you.

Nothing in these Terms limits your statutory rights concerning delivery.

10. Your legal cancellation rights

If you are a consumer purchasing goods online, you will generally have a statutory right to cancel your purchase within 14 days after the day on which you, or a person you nominate, receives the goods.

After telling us that you wish to cancel, you will generally have a further 14 days to return the goods.

There are statutory exceptions to cancellation rights for certain types of goods.

For example, cancellation rights may not apply to certain sealed goods that are not suitable for return for health or hygiene reasons once they have been unsealed, where the relevant legal conditions apply.

If an exception applies to a particular product, we will provide appropriate information before purchase.

Your statutory rights are not affected by any additional returns policy offered by Lumerly.

11. Returns and refunds

Our Refund and Returns Policy explains our returns procedure and the circumstances in which refunds are available.

You can find our Refund and Returns Policy through the Website's footer and relevant customer service information.

If goods are faulty, damaged, incorrectly supplied or do not conform to the contract, you may have additional rights under UK consumer law.

Nothing in these Terms removes or limits those rights.

12. Faulty, damaged or incorrect products

If your order arrives damaged, faulty or contains the wrong product, please contact us at:

hello@lumerly.co.uk

Please provide your order number and, where appropriate, photographs or other information that may help us investigate the issue.

Depending on the circumstances and applicable law, we may offer a repair, replacement, price reduction, refund or another appropriate remedy.

13. Intellectual property

All intellectual property rights in the Website and its content belong to Lumerly or our licensors unless otherwise stated.

This includes:

Lumerly branding and logos.
Product photographs.
Product descriptions.
Website graphics.
Written content.
Guides and articles.
Website design.
Other original content published by Lumerly.

You may access and use the Website for personal and lawful purposes.

You must not reproduce, copy, distribute, modify, publish or commercially exploit our content without our written permission, except where permitted by law.

14. Reviews and customer content

If you submit a product review, photograph, comment or other content to Lumerly, you confirm that:

The content is your own or you have permission to provide it.
The content is accurate to the best of your knowledge.
The content does not infringe another person's rights.
The content does not contain unlawful, threatening, abusive, defamatory or fraudulent material.

Where permitted by law, you grant Lumerly a non-exclusive, worldwide, royalty-free licence to use and display the content for operating, improving and promoting our business.

We may remove content that we reasonably believe breaches these Terms or applicable law.

15. Promotions and discounts

Where we offer promotional prices, discount codes or other promotions, the applicable terms and conditions will be provided with the relevant promotion.

Unless expressly stated otherwise:

Promotions cannot be exchanged for cash.
Promotions cannot be transferred.
Only valid discount codes may be used.
Promotional offers may be subject to availability.
We may withdraw or amend a promotion where permitted by law.

Any promotional claim made by Lumerly will be based on genuine and accurate pricing and availability information.

16. Third-party websites and services

The Website may contain links to third-party websites or services.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Third-party services may have their own terms and privacy policies.

17. Privacy and cookies

We process personal information in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Both policies are available through the Website.

18. Website accuracy and availability

We aim to keep the information on the Website accurate and up to date.

However, we do not guarantee that the Website will always be:

Available without interruption.
Completely free from errors.
Free from technical problems.
Free from viruses or other harmful components.

We may update, suspend or modify parts of the Website where reasonably necessary.

19. Our responsibility to you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for matters that cannot legally be excluded or limited, including applicable consumer rights and liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to these legal limitations, we are responsible for losses that are a reasonably foreseeable result of our breach of these Terms or our negligence.

We are not responsible for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.

If you are a consumer, nothing in these Terms affects your statutory rights.

20. Events outside our reasonable control

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

Severe weather.
Natural disasters.
Transport disruption.
Strikes.
Utility or telecommunications failures.
Government action.
Cyber incidents.
Supplier disruption.
Other events outside our reasonable control.

Where possible, we will take reasonable steps to minimise the impact and resume our services.

21. Changes to these Terms

We may update these Terms from time to time.

The Terms applying to an order will generally be the version in force when we accept that order, unless a change is required by law or otherwise agreed with you.

The latest version will always be available on this page.

The “Last updated” date will be amended whenever these Terms are materially updated.

22. Complaints

If you have a complaint about a product, order or service, please contact us first.

Email: hello@lumerly.co.uk

Please include your name, order number where applicable, and details of your complaint.

We will review your complaint and aim to respond within a reasonable period.

23. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer, this does not prevent you from relying on any mandatory consumer protection rights that apply to you under the laws of the country or part of the UK in which you live.